Operations Service Coordinator
Medior
Trax - world’s leading image recognition platform for retail - is looking for an experienced Operations Service Coordinator.
Join a diverse, successful, international tech unicorn and work with the world’s most loved consumer brands like Coca-Cola, Nestle, Unilever, P&G and Heineken!
Professional skills
- Customer support experience
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- Excel
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- Data analytics
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Personal skills
Advantage, if...
- You speak one (or more) of the following languages: Hebrew, Russian, French, German, Spanish
You can start
- as soon as you wish
Benefits
- Dining
- Training
- Wellbeing
- Travel
- Tools
- Other
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- Supportive environment
- Internal earning platform
- Career path
- International environment
- Flexibility: We have a high-trust culture with freedom to manage your own schedule.
- Wide range of fringe benefits: AYCM card, culture-related benefit, health insurance package, performance bonus, home office allowance.
Responsibilities
- Own overall relationship with clients in scope ( ensuring retention, adoption, satisfaction)
- Conduct frequent reviews with customers to refresh platform knowledge, identify problem areas
- Identify potential risks and upsell opportunities thanks to reliable datamining
- Ensure comprehensive end user support on own projects
- Continuously and independently monitor KPIs and undertake any necessary adjustments
How to apply
- Language of application: English
- CV
Qualifications
- No qualification required
Language skills
- English
- Fit for negotiation
Office address
Budapest, Rákóczi út 42, 1072 Magyarország, EMKE Irodaház
Work schedule
- Flexible
- Weekly working hours
- 40 hours/week
How we work
Everyone in our team has the Trax spirit: we believe in the power of positivity and transparency, we embrace failures as long as they lead to success and we are visionaries: we are not only creating for the present, but for the future. Ring a bell? Then your place is in the Trax family!
Our product
Rebooting retail for the digital age
At Trax, our mission is to help brands and retailers harness the power of digital technologies to enable the best shopping experiences imaginable. Our platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers.
Our mission
We are the driving force of the store of tomorrow, where the physical and digital combine in new ways to delight at shelf.
What would I miss if I left?
Seeing us grow year by year makes me proud. Working on new solutions develop my skills. Contributing with my personal tasks makes me feel useful.
Office photo
What makes our product special
Our story
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2010
Trax is founded and incorporated in Singapore
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2015
Trax family grows to 100 as new offices open in Brazil and the UK
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2016
Trax breaks into the Deloitte Technology Fast 50, Israel's foremost tech award
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2019.07
Trax Retail arrives to Budapest
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2020
We turned 10!
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2021
Keep growing: 292 customers, 90 markets, 18 offices worldwide
How can the employees affect the company’s life?
Trax is a place of breakthrough ideas that help us build smarter, hack faster and scale better. Our culture and vibe is still the same: a start-up where you can share ideas and start a discussion!
Favourite thing in the office
Trainings and workshops
We believe in knowledge-sharing: tech meetups, conferences, internal online training platform, you name it and we make sure you can learn & develop yourself with us.
Lightning round
- Ties or shorts?
- Shorts
- Air conditioning or window?
- Air conditioning
- Beer, wine or shot?
- One after the other:)
Product video
Which celebrity would your company be?
Keanu Reeves
High-Tech
Personal qualities we appreciate
Our everyday norms:
- We trust each other
- We listen without interruption
- We may disagree but still commit
- We hold our team accountable
- We deliver on our commitments
- We work as ONE team
People behind technology
Office breakfast
Példakép Szerethető Munkahely
We have...
- Customers who are the world’s most loved consumer brands like Coca-Cola, Nestle, Unilever, P&G and Heineken
- Great team, just like a big family
- Regular team events to celebrate and have fun
Noel in the office <3
A sweet surprise
Blog post about us
Follow us
