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TraxBudapest, Múzeum u. 1-3, 1088 Magyarország

Operations Service Manager

Medior |Full-time |Sales |Budapest |Remote work
Salary range
Not provided
Job details
Application deadline
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Job info

About the job

Are you interested in joining a diverse, successful, and international tech unicorn? Be part of an enthusiastic team and grow together with us!

Salary range

Salary rangeNot provided

Preferred application method

Language of application:
English,
CV

Work schedule

Weekly working hours40 hours / week

Responsibilities

Own overall relationship with clients: ensuring retention, satisfaction, and increasing adoption
Ensure comprehensive end user support on own projects
Advocate customer needs and issues cross-departmentally
Identify potential risks and upsell opportunities thanks to reliable datamining
Continuously and independently monitor KPIs and undertake any necessary adjustments

Professional skills

  • Customer support experience5 / 5
  • Excel5 / 5

Qualifications

No qualification required

Language skills

EnglishFit for negotiation

Recommend to your friends!

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Personal skills

analytical skills |Collaborative, communicative |Customer-oriented attitude |Great presentation skills

How we work

Everyone in our team has the Trax spirit: we believe in the power of positivity and transparency, we embrace failures as long as they lead to success and we are visionaries: we are not only creating for the present, but for the future. Ring a bell? Then your place is in the Trax family!

Advantage, if...

  • You speak one (or more) of the following languages: Hebrew, Russian, French, German, Spanish

Remote Work
About the company

Our story

  • 2010Trax is founded and incorporated in Singapore.
  • 2015Trax family grows to 100 as new offices open in Brazil and the UK.
  • 2016Trax breaks into the Deloitte Technology Fast 50, Israel's foremost tech award.
  • 2019-07Trax Retail arrives to Budapest.
  • 2020We turned 10!
  • 2021Keep growing: 292 customers, 90 markets, 18 offices worldwide.
  • 2023Trax Hungary moves to its brand new office!

What makes our product special

Machine learning |Artifical Intelligence |Market leader |Cutting-edge technologies |Computer vision technology |Visionary |Image recognition

Our product

Rebooting retail for the digital age


At Trax, our mission is to help brands and retailers harness the power of digital technologies to enable the best shopping experiences imaginable. Our platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers.

Product video

Product video

Company values

Dog-Friendly
Family-friendly
Diverse
Home Office opportunity
Hybrid work

Follow us

Life with us

Appreciating each other!

We appreciate each other! As a sign of that, if we travel, we still think of our colleagues and surprise them with some delicious sweets/drinks!

Appreciating each other!

We appreciate each other! As a sign of that, if we travel, we still think of our colleagues and surprise them with some delicious sweets/drinks!

Appreciating each other!

We appreciate each other! As a sign of that, if we travel, we still think of our colleagues and surprise them with some delicious sweets/drinks!

Lightning round

Ties or shorts?
Shorts
Air conditioning or window?
Air conditioning
Beer, wine or shot?
One after the other:)

Trainings and workshops

We believe in knowledge-sharing: tech meetups, conferences, internal online training platform, you name it and we make sure you can learn & develop yourself with us.

How can the employees affect the company’s life?

Trax is a place of breakthrough ideas that help us build smarter, hack faster and scale better. Our culture and vibe is still the same: a start-up where you can share ideas and start a discussion!

Why we love our office

It is a brand new, modern place in the city center which meets all our needs and wants.

Office photo

What would I miss if I left

Seeing us grow year by year makes me proud. Working on new solutions develop my skills. Contributing with my personal tasks makes me feel useful.

Zoltán Vári

Team Leader, Project Delivery

Favourite thing in the office

Personal qualities we appreciate

Our everyday norms:

  • We trust each other
  • We listen without interruption
  • We may disagree but still commit
  • We hold our team accountable
  • We deliver on our commitments
  • We work as ONE team
Which celebrity would your company be?

Which celebrity would your company be?

Keanu Reeves - High-Tech

We have...

  • Customers who are the world’s most loved consumer brands like Coca-Cola, Nestle, Unilever, P&G and Heineken
  • Great team, just like a big family
  • Regular team events to celebrate and have fun

Pride brunch

We are dog friendly <3

People behind technology

People behind technology

A sweet surprise

Példakép Szerethető Munkahely

Organizing recruitment events

Vivicittá 2023 - Trax edition

Children's day at the office

Open day for secondary schools

Blog

Articles about the company

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