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_VOISBudapest, Hungária krt. 40-44, 1087 Magyarország

Service Desk Associate

Medior |Full-time |Sales |Budapest |Remote work
Salary range
Not provided
Job details
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Job info

About the job

Your role in a nutshell:

Provide 1st and 2nd line technical support to external and internal customers within a BAU context, according to the set expected service levels and quality, working in 7*24 shifts, performing overtime and standby when required.

Salary range

Salary rangeNot provided

Preferred application method

Language of application:
English,
CV

Work schedule

Weekly working hours40 hours / week

Responsibilities

provides a high level 1st line support and first- time resolution whenever possible
plus level 2 support and resolution on given systems/ solutions
owns the customer relationship, handling and resolving technical and account calls
updates the management of Vodafone/ the customer on the status of incidents
creates and maintains FAQ databases and related support & knowledge management collaterals

Professional skills

  • (IT) support experience5 / 5
  • working in a multi-partner5 / 5
  • Technical and IT knowledge4 / 5
  • ITIL knowledge4 / 5
  • Remedy and ServiceNow4 / 5

Qualifications

EngineeringPost-secondary education
ComputingPost-secondary education

Language skills

EnglishFit for negotiation

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Personal skills

Customer-Centric Mindset |Great problem-solving skills |Capable of independent work |Good communications skills |Priority management skills

How we work

Currently, we are trialling a flexible and hybrid way of working to ensure our colleagues’ wellbeing and health & safety; we combine home office with meeting max 2 times/week in our fully refurbished, digital office in Budapest

What will you learn

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Do not apply, if...

you are not fluent in English
you do not have relevant experience in a similar job
nem tudsz hatékonyan priorizálni

Remote Work

How we work

We work 7*24 shifts, with overtime and on-call if needed.

About the company

Our story

  • 2006The first Vodafone Shared Service Center opened its doors in Budapest
  • 2017We merged with the Romanian Service Center to form Vodafone Shared Services Europe
  • 2020We are entering the market with a new brand called _VOIS, leading the future as a TechCo company

What makes our product special

Work from home |Telecommunications |Equal opportunity employer |Internet of Things |Diverse |International Opportunities |Digitization |Continuous innovation |Dinamic

Our product

Technology & Transformation


By 2021, our company has grown into a TechCo company. We are a global team of 25,000 professional and dedicated colleagues who support 28 partners from four locations. We carry out our core activities in Finance, HR, Marketing, Sales, Commercial, Supply Chain, Business Intelligence, CARE, Technology and Security Operations and create added value.

#WeMoveTheWorld

Our clients

Company values

Family-friendly
Diverse
Eco-friendly
Social responsibility
Home Office opportunity

Follow us

Life with us

Lightning round

Ties or shorts?
In home office, almost anything goes!
Most proud of
Our community
Superpower?
Humor

Trainings and workshops

We believe in: 80/20/10 - learn on the fly/coaching /training.

Most of our training takes place online, and Vodafone University is always at our disposal and we provide the time for it.

How can the employees affect the company’s life?

There are a number of platforms available for colleagues to share their views on how the company works. We also send out regular questionnaires that allow us to shape the future of the company.

Why we love our office

Our renovated office has been waiting to have us back since mid-September, if we wanted to spend a day at the office. The design, the layout is beautiful and modern, technically perfectly equipped - really #FutureReady :) Prepared for hybrid working, many more community spaces have been created, where we can be together with our team and colleagues for a brainstorming session or a good coffee :)

Office photo

What would I miss if I left

Most of all the people! My team, my leader, my hiring managers (they would be your leaders;)) And I wouldn't forget the unique corporate culture :)

Horváth Viktória

Senior Recruiter

Favourite thing in the office

Personal qualities we appreciate

We have a term: "Voda-fit" - that's what we're looking for in every candidate. It's our word for someone with resilience, innovation, enthusiasm, humility, flexibility and a love of teamwork.

Which celebrity would your company be?

Which celebrity would your company be?

Keanu Reeves - High-Tech

Our Covid-19 Experience

Vodafone Spirit

Earn customer loyalty: We earn the trust of our customers and provide an excellent customer experience.

Create the future: We are working to create a better future for everyone.

Experiment, learn fast: We experiment, draw conclusions, and then move on to achieving our business goals.

Get it done, together: We trust each other, each other's work, together we are capable of great things.

We're proud of

  • Working full-time at home to protect the health of workers
  • The Parental Policy came into force in July 2020, giving new parents 16 weeks of paid leave and then 6 months of part-time work
  • We contribute to the maintenance of the mental and physical health of our colleagues during the COVID period through a number of initiatives, e.g. resilience and mindfulness trainings, yoga

The new normal

Future Ready - we're still mainly in home office but we're preparing for long-term hybrid working

#womenintech

Új közösségi tér az irodában:)

#paternityleave

#reconnect

What to expect

-Flexible, hybrid working

-You can work with people from all over the world

-Your work can affect millions of people

-Here, every idea is heard-but really :)

-You can work with professionals and from them

-You can surf the net, make phone calls and text messages for as long as you want :)

-We care if you're unwell! With our Employee Assistance program, we try to help in this case as well

100% Human

<3

I have never experienced such flexibility and openness anywhere, I can be in a supportive and professional team gaining experiences every day.

Balázs Réka

Sourcing Recruiter

I am proud to work for Vodafone. They place a strong emphasis on making their employees feel their best and as valued as possible!

Hegedűs-Bite Eszter

Head of Marketing

I have been part of a very kind, honest and silly team for 5 years. An empathetic and flexible family, I never thought I would love them so much.

Szentpétery Annamária

Senior Creative Designer

I love working here because it's such a free and lively atmosphere. It’s easy to find common ground with my colleagues (including senior executives).

Kacsó Tímea

HR Advisor

Humor, security, love, development, challenges, team <3. Words that best describe my last nearly 2 years at _VOIS!

Jagicza Dávid

Sourcing Recruiter

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