Support agent
Junior
We are looking for someone who is empathetic and passionate about helping others to become part of our support team. This is a full-time offer for a support agent that can be performed remotely. You will be part of a growing support team which is an integral part of the company.
We wake up each morning to help our customers from all around the world build amazing calendaring experiences.
Szakmai ismeretek
- Intercom
-
- Zendesk
-
- Slack
-
Emberi tulajdonságok
Előny, ha...
This job is based on written communication, you should not shy away from writing. You shouldn’t have any trouble using the English language.
Ekkor kezdhetsz
- July
Az ideális jelentkező
If you are passionate about helping people, but also creative in problem-solving and you want to stay connected with thousands of developers.
Juttatások
- Jóllét
- Eszközök
- Egyéb
-
- Loyalty vacation days. The longer you stay with us, your vacation days grow
- Generous profit sharing that is paid out quarterly
Feladatok
- Being the first point of contact for customers seeking assistance over ticket-based chat and email
- Working with the team and ensuring assigned tickets are responded to, diagnosed and resolved swiftly
- Qualifying and documenting the problems raised by customers
- Working closely with the product team and improving on the Mobiscroll user experience
- Writing and updating Helpdesk articles so that people can get the help they need when they need ti
Technológiák, eszközök
Végzettség
- Általános
- Érettségi
- vagy
- Kommunikáció- és médiatudomány
- Bármilyen fokú diploma
- vagy
- Szolgáltatóipar
- Érettségi
Nyelvtudás
- Angol
- Tárgyalóképes szint
Iroda cím
Marosvásárhely, Románia
Iroda cím
Székelyudvarhely 535600, Románia
Munkaidő
- Heti munkaidő
- Week óra/hét
- Munkaidő
- 09:00 - 17:00
Így dolgozunk mi
We are building the next generation of calendaring and scheduling UI tools. Our customers range from small startups, individual developers to Fortune 100 companies and governmental organizations. Teams from companies like AT&T, Disney, Nasa, LIBRA BANK, Swarovski... all the way to small teams and lone developers use Mobiscroll.
Check out our customers page and read what people say about us.
Leendő csapatod
Mit fogsz tanulni
You will be part of a growing support team which is an integral part of the company. Tailored system for personal growth and professional development.
Termékünkről
Mobiscroll
We are building the next generation of calendaring and scheduling UI tools. Our customers range from small startups, individual developers to Fortune 100 companies and governmental organizations.
Missziónk
We are bound to create amazing UI components so you don't have to think about the details. We're spending thousands of development hours to save millions, so you can devote time and resources to your core business development efforts.
Mi hiányozna, ha elmennék?
I think I would miss the friendships and the people I work with the most. Together we are able to solve the problems that we are facing every day.
Ettől különleges a termékünk
Történetünk
-
2011
Mobiscroll releases its very first product bringing touch date & time selection to the mobile web.
-
2012.04
The first version of Mobiscroll 2 is released introducing our second component, the select.
-
2013.08
Mobiscroll 2.7 is released, shipping 9 components.
-
2014.04
Mobiscroll 2.10 is released with platform theming, localization, new features & functionality.
-
2015.10
Mobiscroll 2.17 is released with 10+ components, form fields and extended integration.
-
2016.05
First beta for Mobiscroll 3 is out with Event calendar, which will become our biggest product yet.
-
2017.11
Mobiscroll 4 beta is released with a major cleanup and more refined UX.
-
2018.03
First stable version of Mobiscroll 4 is out. It starts paving the way for more advanced components.
-
2018.07
Mobiscroll 4.3 is released with desktop components and a responsive API.
-
2019.05
Mobiscroll is moving to Sass with version 4.7.
-
2020
Mobiscroll repositions itself as a calendaring toolset for desktop/mobile from a UI framework.
-
2020.04
First beta of Mobiscroll 5 is out, a complete rewrite laying groundwork for the best Mobiscroll yet.
-
2020.12
Mobiscroll 5.0 is in the books with the brand new Scheduler.
-
2021
2021 was about learning & building, making us one of the top event calendaring UI on the market.
-
2022
In 2022 we've doubled down on what we set out to do with v5 and we are winning more of the market.
Hogy szólhatnak bele az alkalmazottak a cég életébe?
Everyone in the company works with customers so that they can experience and understand their pain first hand. This builds empathy and we believe that everyone can positively contribute to our future.
Így képezzük a kollégákat
There are a bunch of ways to level up: access to online training (previously offline events as well), in-house training, coaching and resources you'll need to get better at your craft.
Kétszavasok
- Beer, wine or shot?
- It depends
- Star Wars or Ben Hur?
- What do you think?
- Mac or PC
- 🍎
Ügyfeleink
Tulajdonságok, amiket értékelünk
- Empathetic & respect the opinions of others
- Reliable... someone we can count on.
- Empathy is key for great teamwork and when working with customers as well
