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MobiscrollMarosvásárhely, Románia

Support agent

Junior |Teljes munkaidős |Egyéb |Távmunka |Marosvásárhely |Székelyudvarhely
Fizetési sáv
Nincs megadva
Megnézem az állás részleteit
Jelentkezési határidő
Állás mentése
Értesülj állásainkról!Iratkozz fel és szólunk, ha itt új álláslehetőség nyílik.
Állás infók

Az állásról

We are looking for someone who is empathetic and passionate about helping others to become part of our support team. No experience is required. This is a full-time offer for a support agent that can be performed remotely. You will be part of a growing support team which is an integral part of the company

Fizetési sáv

Fizetési sávNincs megadva
Bérkalkulátor

Jelentkezés preferált módja

Jelentkezés nyelve:
angol, magyar,
Önéletrajz
Motivációs levél

Munkaidő

Heti munkaidőWeek
Törzsidő09:00 - 17:00

Feladatok

Being the first point of contact for customers seeking assistance over ticket-based chat and email
Working with the team and ensuring assigned tickets are responded to, diagnosed and resolved swiftly
Qualifying and documenting the problems raised by customers
Working closely with the product team and improving on the Mobiscroll user experience
Writing and updating Helpdesk articles so that people can get the help they need when they need ti

Technológiák, eszközök

Slack |Basecamp |Intercom |Zendesk

Szakmai ismeretek

  • Intercom1 / 5
  • Zendesk1 / 5
  • Slack1 / 5

Végzettség

ÁltalánosÉrettségi
Kommunikáció- és médiatudományBármilyen fokú diploma
SzolgáltatóiparÉrettségi

Nyelvtudás

AngolTárgyalóképes szint

Ajánld az ismerőseidnek!

Elküldöm a linket

Emberi tulajdonságok

Highly organized |team player |Getting stuff done attitude |Emapthy

A leendő csapatod számokban

Csapat mérete
6-10 fő
Legfiatalabb, legidősebb kolléga életkora
28 - 38

Így dolgozunk mi

We are building the next generation of calendaring and scheduling UI tools. Our customers range from small startups, individual developers to Fortune 100 companies and governmental organizations. Teams from companies like AT&T, Disney, Nasa, LIBRA BANK, Swarovski... all the way to small teams and lone developers use Mobiscroll.

Check out our customers page and read what people say about us.

Mit fogsz tanulni

You will be part of a growing support team which is an integral part of the company. Tailored system for personal growth and professional development.

Az ideális jelentkező

If you are passionate about helping people, but also creative in problem-solving and you want to stay connected with thousands of developers.

Előny, ha...

This job is based on written communication, you should not shy away from writing. You shouldn’t have any trouble using the English language.

Ne jelentkezz, ha...

If you are searching for a part-time job

Távmunka
A cégről

Történetünk

  • 2011Mobiscroll releases its very first product bringing touch date & time selection to the mobile web.
  • 2012-04The first version of Mobiscroll 2 is released introducing our second component, the select.
  • 2013-08Mobiscroll 2.7 is released, shipping 9 components.
  • 2014-04Mobiscroll 2.10 is released with platform theming, localization, new features & functionality.
  • 2015-10Mobiscroll 2.17 is released with 10+ components, form fields and extended integration.
  • 2016-05First beta for Mobiscroll 3 is out with Event calendar, which will become our biggest product yet.
  • 2017-11Mobiscroll 4 beta is released with a major cleanup and more refined UX.
  • 2018-03First stable version of Mobiscroll 4 is out. It starts paving the way for more advanced components.
  • 2018-07Mobiscroll 4.3 is released with desktop components and a responsive API.
  • 2019-05Mobiscroll is moving to Sass with version 4.7.
  • 2020Mobiscroll repositions itself as a calendaring toolset for desktop/mobile from a UI framework.
  • 2020-04First beta of Mobiscroll 5 is out, a complete rewrite laying groundwork for the best Mobiscroll yet.
  • 2020-12Mobiscroll 5.0 is in the books with the brand new Scheduler.
  • 20212021 was about learning & building, making us one of the top event calendaring UI on the market.
  • 2022In 2022 we've doubled down on what we set out to do with v5 and we are winning more of the market.
  • 2023We are growing the team to scale the business. Hiring for product, sales, marketing and development.
maps

Iroda cím

Marosvásárhely, Románia
További irodák

Ettől különleges a termékünk

Solves complex problems |Easy to set up |Comes with great support |Has a good documentation |100s of examples and demos |It gets better and better

Termékünkről

Mobiscroll


We are building the next generation of calendaring and scheduling UI tools. Our customers range from small startups, individual developers to Fortune 100 companies and governmental organizations.

Ügyfeleink

Itt követhetsz minket

Az élet nálunk

Kétszavasok

Beer, wine or shot?
It depends
Star Wars or Ben Hur?
What do you think?
Mac or PC
🍎

Így képezzük a kollégákat

There are a bunch of ways to level up: access to online training (previously offline events as well), in-house training, coaching and resources you'll need to get better at your craft.

Hogy szólhatnak bele az alkalmazottak a cég életébe?

Everyone in the company works with customers so that they can experience and understand their pain first hand. This builds empathy and we believe that everyone can positively contribute to our future.

Ezt szeretjük a legjobban az irodában

We love our office, because we can work from home or from wherever we want. Our team is distributed and since COVID started we are all working from our homes. We are also looking into ways to provide options for people who would prefer to go to an office from time to time.

Mi hiányozna, ha elmennék

I think I would miss the friendships and the people I work with the most. Together we are able to solve the problems that we are facing every day.

Zsombi

Support specialist

Tulajdonságok, amiket értékelünk

  • Empathetic & respect the opinions of others
  • Reliable... someone we can count on.
  • Empathy is key for great teamwork and when working with customers as well

Neked ajánlott állások
Összes állás

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