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MobiscrollMarosvásárhely, Románia

Support agent

Junior |Full-time |Others |Remote work |Marosvásárhely |Székelyudvarhely
Salariu
Nu este menționat
Detaliile jobului
Termen limită pentru aplicare
Salvează jobul
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Informații despre job

Despre job

We are looking for someone who is empathetic and passionate about helping others to become part of our support team. No experience is required. This is a full-time offer for a support agent that can be performed remotely. You will be part of a growing support team which is an integral part of the company

Nivel salariu

Nivel salariuNu este menționat

Modul preferat de aplicare

Limba de aplicare:
engleză, maghiară,
CV
Cover Letter

Programul de lucru

Timp de lucru săptămânalWeek
Core time09:00 - 17:00

Sarcini

Being the first point of contact for customers seeking assistance over ticket-based chat and email
Working with the team and ensuring assigned tickets are responded to, diagnosed and resolved swiftly
Qualifying and documenting the problems raised by customers
Working closely with the product team and improving on the Mobiscroll user experience
Writing and updating Helpdesk articles so that people can get the help they need when they need ti

Tehnologii, instrumente

Slack |Basecamp |Intercom |Zendesk

Cunoștințe profesionale

  • Intercom1 / 5
  • Zendesk1 / 5
  • Slack1 / 5

Educație/Calificări

GeneralDiplomă de bacalaureat
Comunicare și Relații PubliceOrice alt nivel de studii
ServiciiDiplomă de bacalaureat

Limbi cunoscute

EnglezăApt pentru negociere

Recomandă unui prieten!

Trimite linkul

Competențe personale

Highly organized |team player |Getting stuff done attitude |Emapthy

Viitoarea echipă în cifre

Mărimea echipei
6-10 person
Vârsta celui mai tânăr/mai în vârstă coleg
28 - 38

Așa lucrăm noi

We are building the next generation of calendaring and scheduling UI tools. Our customers range from small startups, individual developers to Fortune 100 companies and governmental organizations. Teams from companies like AT&T, Disney, Nasa, LIBRA BANK, Swarovski... all the way to small teams and lone developers use Mobiscroll.

Check out our customers page and read what people say about us.

Ce vei învăța la noi?

You will be part of a growing support team which is an integral part of the company. Tailored system for personal growth and professional development.

Candidatul ideal

If you are passionate about helping people, but also creative in problem-solving and you want to stay connected with thousands of developers.

Este avantajos, dacă..

This job is based on written communication, you should not shy away from writing. You shouldn’t have any trouble using the English language.

Nu aplica dacă

If you are searching for a part-time job

Remote Work
Despre companie

Istoria noastră

  • 2011Mobiscroll releases its very first product bringing touch date & time selection to the mobile web.
  • 2012-04The first version of Mobiscroll 2 is released introducing our second component, the select.
  • 2013-08Mobiscroll 2.7 is released, shipping 9 components.
  • 2014-04Mobiscroll 2.10 is released with platform theming, localization, new features & functionality.
  • 2015-10Mobiscroll 2.17 is released with 10+ components, form fields and extended integration.
  • 2016-05First beta for Mobiscroll 3 is out with Event calendar, which will become our biggest product yet.
  • 2017-11Mobiscroll 4 beta is released with a major cleanup and more refined UX.
  • 2018-03First stable version of Mobiscroll 4 is out. It starts paving the way for more advanced components.
  • 2018-07Mobiscroll 4.3 is released with desktop components and a responsive API.
  • 2019-05Mobiscroll is moving to Sass with version 4.7.
  • 2020Mobiscroll repositions itself as a calendaring toolset for desktop/mobile from a UI framework.
  • 2020-04First beta of Mobiscroll 5 is out, a complete rewrite laying groundwork for the best Mobiscroll yet.
  • 2020-12Mobiscroll 5.0 is in the books with the brand new Scheduler.
  • 20212021 was about learning & building, making us one of the top event calendaring UI on the market.
  • 2022In 2022 we've doubled down on what we set out to do with v5 and we are winning more of the market.
  • 2023We are growing the team to scale the business. Hiring for product, sales, marketing and development.
maps

Adresa biroului

Marosvásárhely, Románia
További irodák

Produsul nostru este special, datorită acestor lucruri

Solves complex problems |Easy to set up |Comes with great support |Has a good documentation |100s of examples and demos |It gets better and better

Despre produsul nostru

Mobiscroll


We are building the next generation of calendaring and scheduling UI tools. Our customers range from small startups, individual developers to Fortune 100 companies and governmental organizations.

Clienții noștri

Aici ne poți urmări

Viața la noi

Întrebări fulger

Beer, wine or shot?
It depends
Star Wars or Ben Hur?
What do you think?
Mac or PC
🍎

Așa ne dezvoltăm colegii

There are a bunch of ways to level up: access to online training (previously offline events as well), in-house training, coaching and resources you'll need to get better at your craft.

Cum pot să influențeze angajații viața societății?

Everyone in the company works with customers so that they can experience and understand their pain first hand. This builds empathy and we believe that everyone can positively contribute to our future.

Asta ne place cel mai mult în biroul nostru

We love our office, because we can work from home or from wherever we want. Our team is distributed and since COVID started we are all working from our homes. We are also looking into ways to provide options for people who would prefer to go to an office from time to time.

Ce mi-ar lipsi dacă aș pleca?

I think I would miss the friendships and the people I work with the most. Together we are able to solve the problems that we are facing every day.

Zsombi

Support specialist

Calități personale pe care le apreciem

  • Empathetic & respect the opinions of others
  • Reliable... someone we can count on.
  • Empathy is key for great teamwork and when working with customers as well

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