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Flexion Mobile Plc HungaryBudapest, Horvát u. 14-26, 1027 Magyarország

Customer Care Manager

Junior |Full-time |Sales |Budapest |Remote work
Salariu
Nu este menționat
Detaliile jobului
Termen limită pentru aplicare
Salvează jobul
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Informații despre job

Despre job

You will be within Flexion’s support team, which is part of Flexion’s wider service management team. The team covers two main areas – end-user customer care and B2B support. You’ll be interfacing with our game developer customers, distribution channel partners, end-users and internal stakeholders – continually pushing for timely and efficient issue resolution.

Nivel salariu

Nivel salariuNu este menționat

Modul preferat de aplicare

Limba de aplicare:
engleză,
CV

Programul de lucru

Timp de lucru săptămânal40 oră / săptămână
Core time9 - 6

Sarcini

1st and 2nd line end-user customer care
Game review/comments monitoring
Live service validation – continual live tests and checks (yes – playing games during office hours!)
Reporting and – preparing – or supporting the preparation of – relevant data
Proactively engaging with end-users through comments in order to resolve issues or concerns

Tehnologii, instrumente

Git |Confluence |Android |Sonar |Bitbucket, Jenkins |JUnit |JIRA, Trello |API, performance testing |Scrum, Kanban, Agile

Cunoștințe profesionale

  • Communication4 / 5

Educație/Calificări

Nu este necesară calificarea

Limbi cunoscute

EnglezăApt pentru negociere

Recomandă unui prieten!

Trimite linkul

Competențe personale

Abilități de rezolvarea problemelor |Critical mindset |Enthusiastic and optimistic |Friendly & service minded |A passion for mobile games

Viitoarea echipă în cifre

Mărimea echipei
25+ person
Vârsta celui mai tânăr/mai în vârstă coleg
26 - 44

Viitori colegi în fotografii

Așa lucrăm noi

We keep growing but retain the sense of togetherness and drive of a start-up. Our success is founded on a strong and positive company culture, flat organization, cross team collaboration and a collective dedication to driving the company forward. We’re a continually evolving company and you’ll be provided with plenty of opportunity to proactively evolve the role.

Candidatul ideal

  • Enthusiastic and optimistic mindset
  • Good interpersonal and team-work skills
  • Excellent verbal and written communication skills
  • Strong command of the English language
  • Additional languages – Russian - a strong plus
  • An innate ability to think on your feet and make quick decisions based on available information
  • Ability to work autonomously without close supervision
  • An interest in mobile games

Este avantajos, dacă..

Experience from:

  • end-user customer care roles
  • working in a digital (web or mobile) environment
  • mobile, PC or console games sectors
  • high-paced environments
  • from an integrated support tool

Remote Work
Despre companie

Istoria noastră

  • 2001Flexion Mobile Limited founded
  • 2015Branch office opened in Budapest
  • 2018Trading of Flexion Mobile Plc’s shares commenced on Nasdaq First North in Stockholm
  • 2018Flexion Mobile's first US patent published
  • 2022Steps foot into Influencer Marketing business with Audiencly

Produsul nostru este special, datorită acestor lucruri

Cloud Computing |Globális disztribúció |Kutatás és fejlesztés |Szabadalmaztatott technológia |Több száz millió felhasználó |Játékok disztribúciója |Növekedési potenciál kiaknázás

Despre produsul nostru

A unique platform for Android app distribution


With a patented process that is unique in the world, we make it possible for mobile phone games to become available to an even wider range of users, thus contributing to the expansion of the customer base of game developers and online stores. In addition, we endow various games with additional capabilities, further increasing their value.

Video despre produs sau serviciu

Video despre produs sau serviciu

Valorile companiei

Family-friendly
Diverse
Home Office opportunity
Travel opportunities
Age doesn't matter
Hybrid work

Aici ne poți urmări

Viața la noi

Întrebări fulger

Beer, wine or shot?
Beer
Lunch?
Most important meal of the day.
Ties or shorts?
Shorts

Așa ne dezvoltăm colegii

We highly support the employees' advancement by individually customized trainings e.g.: Uncle Bob's Clean Architecture Training or Simon Kneafsey's Scrum Master training etc.

Cum pot să influențeze angajații viața societății?

We are a very sociable corporation. Employees are encouraged to tell their opinions, ideas or announcements via company or team meetings and one to one sessions as well, even across both offices.

Asta ne place cel mai mult în biroul nostru

We don't always work in the office, but when we do, it's the best because it's close to Margaret Bridge and it's easy to access from Pest and Buda as well.

After COVID we'll continue working from home and we'll visit the office one day per week.

Foto despre birou

Ce mi-ar lipsi dacă aș pleca?

I would miss the technical challenges, the fun mood, and especially our yearly summer conferences in London - this is one of our best company events.

Lajos Benko

Java Developer

Obiectul favorit in birou

Calități personale pe care le apreciem

Thirst for knowledge, agility, good sense of humor

Investor Days September 2019

Investor Days September 2019

Job fair

Trip

End of quarter celebrations

A day for sports

Come and join us!

Our company culture is built on autonomy, trust, and transparency.

We work with

  • API, Performance testing
  • JUnit
  • Scrum, Kanban, Agile
  • Jira, Trello
  • Confluence
  • Bitbucket, Cruiciable
  • Sonar
  • GIT
  • Jenkins
  • Photoshop
Flexion Group

Flexion Group

Game night

SLII training

Quarterly report celebration

Blog

Articole despre companie

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